Privacy Policy
Definitions
For the purposes of this Privacy Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to MK STAR 80 SDN BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to MK STAR 80 SDN BHD, accessible from https://mkstar80.online/.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- “Personal Data” means information relating directly or indirectly to an identifiable individual.
- “Website” refers to the Service operated by the Company.
- “Cookies” means small text files placed on Your device when You visit or use the Service.
- “Third Party” means any individual, company, organisation, service provider, or entity other than You and the Company.
1. Introduction
MK STAR 80 SDN BHD respects Your privacy and is committed to protecting the Personal Data that You provide when accessing or using Our Service.
This Privacy Policy explains how We collect, use, disclose, store, protect, and otherwise process Personal Data in connection with Your use of the Website and Your purchase of Goods.
By accessing the Service, creating an Account, submitting Your information, contacting Us, or placing an Order, You acknowledge that You have read and understood this Privacy Policy.
This Privacy Policy should be read together with Our Terms & Conditions, Shipping Policy, and Return, Refund and Exchange Policy.
We may update this Privacy Policy from time to time to reflect changes in Our business, Website, technology, legal requirements, or privacy practices.
2. Personal Data We Collect
Depending on how You use the Service, We may collect different types of Personal Data.
This may include:
2.1 Personal and Contact Information
When You create an Account, place an Order, contact Us, or otherwise interact with the Service, We may collect:
- Full name;
- Email address;
- Telephone or mobile number;
- Billing address;
- Delivery address;
- Postcode;
- City;
- State;
- Country; and
- Other information You voluntarily provide.
2.2 Order Information
When You place an Order, We may collect information relating to Your transaction, including:
- Order number;
- Goods purchased;
- Quantity purchased;
- Order date;
- Order value;
- Delivery information;
- Billing information;
- Payment status;
- Transaction reference;
- Order history; and
- Information relating to returns, refunds, exchanges, or complaints.
2.3 Payment Information
Payments may be processed through third-party payment service providers.
Depending on the payment method used, We or Our payment service providers may process information necessary to complete and verify the transaction.
Where payment processing is handled by a third-party provider, that provider may collect and process payment information according to its own privacy policy and terms.
You should review the relevant payment provider’s privacy documentation where applicable.
2.4 Communications
When You contact Us by email, telephone, contact form, social media, or other communication channels, We may collect and retain information contained in Your communication.
This may include:
- Your name;
- Contact details;
- Order information;
- The contents of Your enquiry;
- Attachments or supporting documents; and
- Information necessary to respond to Your request.
2.5 Technical Information
When You access the Service, certain technical information may be collected automatically.
This may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Screen resolution;
- General location information;
- Language preferences;
- Date and time of access;
- Pages visited;
- Time spent on pages;
- Referring website;
- Navigation activity; and
- Other technical or usage information.
This information may be collected through server logs, cookies, analytics tools, or similar technologies.
3. How We Collect Personal Data
We may collect Personal Data through several methods, including when You:
- Visit or browse the Website;
- Create an Account;
- Place an Order;
- Complete a checkout form;
- Provide a delivery address;
- Make a payment;
- Contact Us;
- Submit an enquiry;
- Subscribe to communications;
- Submit a review or feedback;
- Request a return, refund, or exchange;
- Participate in a promotion;
- Communicate with Our customer service team; or
- Otherwise voluntarily provide information to Us.
We may also receive certain information from third-party service providers involved in payment processing, delivery, Website hosting, analytics, or other services required to operate the Service.
4. Purposes of Collecting Personal Data
We may collect and use Personal Data for purposes including:
- Processing and fulfilling Orders;
- Arranging delivery of Goods;
- Processing payments;
- Confirming Your identity;
- Communicating with You regarding Your Orders;
- Responding to enquiries and customer service requests;
- Processing returns, refunds, and exchanges;
- Providing and maintaining the Service;
- Managing Your Account;
- Improving the Website and user experience;
- Monitoring Website performance;
- Detecting and preventing fraud or unauthorised activity;
- Maintaining the security of the Service;
- Managing records and business operations;
- Complying with applicable laws and regulations;
- Responding to lawful requests from authorities;
- Resolving disputes and handling complaints;
- Conducting internal analysis and reporting; and
- Sending marketing or promotional communications where permitted and appropriate.
5. Marketing Communications
Where permitted by applicable law, We may use Your contact information to send information about Our Goods, promotions, discounts, new products, special offers, or other marketing communications.
You may choose to stop receiving marketing communications from Us by following the unsubscribe instructions included in the relevant communication or by contacting Us directly.
Please note that even if You opt out of marketing communications, We may still send essential service-related communications, including Order confirmations, delivery updates, payment notifications, account notifications, and other communications necessary to fulfil Our obligations to You.
6. Cookies and Similar Technologies
The Service may use cookies and similar technologies to improve functionality, performance, security, and user experience.
Cookies may allow the Website to:
- Remember Your preferences;
- Maintain shopping cart information;
- Support Account functionality;
- Improve Website performance;
- Understand how visitors use the Website;
- Measure Website traffic;
- Improve Website content; and
- Support relevant advertising or marketing activities where applicable.
You may be able to control or disable cookies through Your browser settings.
However, disabling certain cookies may affect the functionality of the Service, including shopping cart, checkout, Account, or other Website features.
7. Use of Website Analytics
We may use analytics services or technologies to understand how visitors interact with the Service.
Analytics information may help Us understand:
- Which pages are visited;
- How visitors navigate the Website;
- Which products or content receive interest;
- Website performance;
- General traffic patterns; and
- Areas where the Website may be improved.
Where third-party analytics services are used, information may be processed by those providers according to their own applicable privacy policies.
8. How We Use Personal Data
We use Personal Data only for legitimate business and operational purposes relevant to the Service.
This may include using Your information to:
- Process Your Order;
- Verify payment;
- Arrange shipping;
- Contact You regarding Your purchase;
- Provide customer support;
- Maintain transaction records;
- Respond to complaints;
- Improve Our Goods and services;
- Improve Website functionality;
- Protect against fraud;
- Maintain Website security;
- Comply with legal obligations; and
- Carry out other purposes reasonably necessary to operate Our business.
We will not knowingly use Personal Data for purposes that are incompatible with the purpose for which it was collected without appropriate notice or where otherwise permitted by applicable law.
9. Disclosure of Personal Data
We may disclose or provide access to Personal Data to selected third parties where reasonably necessary to operate Our business and provide the Service.
Such third parties may include:
- Payment processors;
- Banks and financial institutions;
- Courier and delivery providers;
- Website hosting providers;
- IT service providers;
- Website maintenance providers;
- Analytics providers;
- Customer support providers;
- Marketing or communication service providers;
- Professional advisers;
- Legal advisers;
- Auditors;
- Government authorities; and
- Other service providers engaged by the Company.
Third parties will generally receive only information reasonably necessary for them to perform the relevant service or function.
10. Payment Service Providers
When You make a payment through the Service, Your payment may be processed by an external payment provider.
We may provide the payment provider with information necessary to identify and process Your transaction.
Payment providers may independently collect and process payment information, including information relating to Your payment method.
The Company is not responsible for the privacy practices of independent third-party payment providers.
You should review the privacy policy and terms of the relevant payment provider before using its services.
11. Delivery and Courier Providers
To fulfil Your Order, We may need to provide delivery information to courier or logistics providers.
Information shared may include:
- Recipient name;
- Delivery address;
- Contact number;
- Order reference;
- Parcel information; and
- Other information reasonably required to complete delivery.
This information is provided so that the relevant delivery provider can transport and deliver Your Order.
12. Legal and Regulatory Disclosure
We may disclose Personal Data where We reasonably believe disclosure is necessary to:
- Comply with applicable laws;
- Comply with court orders;
- Respond to lawful government requests;
- Protect the rights or property of the Company;
- Prevent or investigate fraud;
- Detect security incidents;
- Protect the safety of users or other persons;
- Establish or defend legal claims; or
- Fulfil other legal obligations.
Where permitted by law, We will take reasonable steps to limit disclosure to information that is relevant and necessary for the applicable purpose.
13. Business Transfers
If the Company undergoes a merger, acquisition, restructuring, reorganisation, sale of assets, transfer of business, or similar transaction, Personal Data may be transferred as part of the relevant business assets or operations.
Where required by applicable law, appropriate notices or protections will be provided.
Any successor entity receiving Personal Data will be expected to handle the information in accordance with applicable privacy requirements.
14. Data Security
We take reasonable measures to protect Personal Data against:
- Unauthorised access;
- Unauthorised disclosure;
- Loss;
- Misuse;
- Alteration;
- Destruction; and
- Other unauthorised processing.
Security measures may include appropriate administrative, technical, and organisational safeguards.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
Accordingly, while We take reasonable steps to protect Your Personal Data, We cannot guarantee absolute security.
15. Retention of Personal Data
We will retain Personal Data for as long as reasonably necessary to fulfil the purposes for which it was collected, including:
- Processing Orders;
- Maintaining transaction records;
- Providing customer support;
- Resolving disputes;
- Meeting accounting or legal obligations;
- Preventing fraud; and
- Maintaining legitimate business records.
When Personal Data is no longer reasonably required, We may securely delete, anonymise, or otherwise dispose of it in accordance with applicable legal and business requirements.
Certain information may need to be retained for longer periods where required by law.
16. Data Accuracy
We rely on You to provide accurate and current Personal Data.
You should ensure that information submitted through the Service is complete, accurate, and up to date.
If Your personal information changes, You may contact Us or update Your Account information where such functionality is available.
We may take reasonable steps to verify or update information where necessary.
17. Your Privacy Rights
Subject to applicable Malaysian law and any applicable conditions or limitations, You may have rights relating to Your Personal Data.
These may include the right to:
- Request access to Personal Data held by Us;
- Request correction of inaccurate or incomplete Personal Data;
- Request information about how Your Personal Data is being processed;
- Withdraw consent where processing is based on consent, subject to legal or contractual restrictions;
- Request cessation of certain processing or direct marketing activities; and
- Raise a concern or complaint regarding Our handling of Personal Data.
Requests may be subject to reasonable verification requirements.
18. Withdrawal of Consent
Where We rely on Your consent to process Personal Data, You may withdraw that consent by contacting Us, subject to applicable law.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
In some circumstances, withdrawing consent may affect Our ability to provide certain services, process an Order, communicate with You, or fulfil other contractual or legal obligations.
Where this occurs, We will inform You where reasonably practicable.
19. Direct Marketing Opt-Out
If You no longer wish to receive promotional or marketing communications from Us, You may contact Us to request that such communications stop.
You may also use the unsubscribe option provided in applicable electronic marketing communications.
Please note that You may continue to receive transactional and service-related communications that are necessary for Orders or the operation of Your Account.
20. Children’s Privacy
The Service is not intended to knowingly collect Personal Data from children without appropriate consent where such consent is required by applicable law.
If You are a parent or legal guardian and believe that a child has provided Personal Data to Us without appropriate consent, please contact Us.
If We become aware that We have collected Personal Data from a child in circumstances where collection is not permitted, We will take reasonable steps to address the situation in accordance with applicable law.
21. Third-Party Websites
The Service may contain links to websites or services operated by third parties.
These websites may have their own privacy policies and terms.
The Company does not control or assume responsibility for the privacy practices, content, security, or policies of third-party websites.
You should review the privacy policy of any third-party website before submitting Personal Data to that website.
22. Social Media
The Company may maintain or use social media accounts, pages, or features.
If You interact with Us through social media platforms, Your interaction may also be subject to the privacy policy and terms of the relevant social media platform.
The Company does not control how independent social media platforms collect or process information.
You should review the privacy settings and policies of the social media services You use.
23. Third-Party Service Providers
We may engage third-party service providers to support the operation of the Service.
These providers may perform services such as:
- Website hosting;
- Website maintenance;
- Payment processing;
- Delivery;
- Analytics;
- Email communications;
- Customer support;
- Cybersecurity;
- Data storage; and
- Other technical or operational services.
Where appropriate, We will take reasonable steps to ensure that third-party service providers handle Personal Data in accordance with applicable requirements and only for legitimate purposes.
24. International Data Transfers
Although the Company provides shipping only within Malaysia, certain technology, hosting, payment, analytics, or other service providers may process information from locations outside Malaysia.
Where Personal Data is transferred outside Malaysia, the Company will take reasonable steps to handle such transfers in accordance with applicable Malaysian privacy and data protection requirements.
25. Data Breaches and Security Incidents
If the Company becomes aware of a Personal Data breach or security incident affecting Personal Data, We will take reasonable steps to investigate, contain, and address the incident.
Where required by applicable law, We may notify affected individuals and/or relevant authorities.
The Company will take reasonable measures to reduce the risk of future incidents.
26. Third-Party Marketing
Where applicable, We may work with third-party marketing or advertising service providers.
Such providers may use certain information or technologies to help Us understand advertising performance or provide relevant marketing.
Any processing by such providers may be subject to their own privacy policies and applicable legal requirements.
Where required, We will obtain appropriate consent before conducting relevant marketing activities.
27. Data Minimisation
We aim to collect Personal Data that is reasonably relevant and necessary for the purposes described in this Privacy Policy.
You are not required to provide information that is not necessary for the relevant service unless such information is requested for a specific legitimate purpose.
However, failure to provide certain information may prevent Us from processing an Order, completing delivery, responding to an enquiry, or providing certain features of the Service.
28. Changes to This Privacy Policy
The Company may update this Privacy Policy from time to time.
Changes may be made to reflect:
- Changes in Our business;
- Changes to the Service;
- New technologies;
- Changes in third-party service providers;
- Changes in legal or regulatory requirements; or
- Changes in Our privacy practices.
The updated Privacy Policy will be published on the Service with a revised “Last Updated” date.
You are encouraged to review this Privacy Policy periodically.
Your continued use of the Service after an updated Privacy Policy has been published may constitute acknowledgement of the updated policy, subject to applicable law.
29. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia.
Any dispute relating to this Privacy Policy or the Company’s handling of Personal Data shall first be addressed through good-faith communication between You and the Company.
Where a dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the courts of Malaysia, subject to any mandatory rights or remedies available to You under applicable Malaysian law.
Nothing in this Privacy Policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted under applicable law.
30. Contact Us
If You have questions, concerns, requests, or complaints regarding this Privacy Policy or Our handling of Personal Data, You may contact Us using the following details:
MK STAR 80 SDN BHD
Address:
17B, LINTANG ANGSANA,
BANDAR BARU AIR ITAM,
11500 AYER ITAM,
PULAU PINANG, MALAYSIA
Email: mkstar_80@outlook.com
Contact Number: +60 11-7220 7404
Website: https://mkstar80.online/
When contacting Us regarding Personal Data, please provide sufficient information for Us to understand and respond to Your request. We may need to verify Your identity before processing certain requests involving Personal Data.
31. Acceptance of This Privacy Policy
By accessing or using the Service, creating an Account, submitting Personal Data, contacting Us, or placing an Order, You acknowledge that You have read and understood this Privacy Policy.
You understand that We may collect and process Personal Data for purposes including Order processing, payment, delivery, customer service, Website operation, security, legal compliance, and other legitimate business purposes described in this Privacy Policy.
MK STAR 80 SDN BHD reserves the right to update this Privacy Policy from time to time. The latest version published on the Service shall apply to Your continued use of the Service, subject to applicable law.
