Shipping Policy

Definitions

For the purposes of this Shipping Policy:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to MK STAR 80 SDN BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to MK STAR 80 SDN BHD, accessible from https://mkstar80.online/.
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
“Shipping” refers to the process of transporting and delivering Goods purchased through the Service to the delivery address provided by You.
“Delivery Address” means the address provided by You during the ordering or checkout process for the purpose of receiving Your Order.
“Business Days” means days on which normal business operations are conducted, excluding applicable weekends and public holidays, unless otherwise stated.

1. General Shipping Information

This Shipping Policy explains how MK STAR 80 SDN BHD handles the processing and delivery of Orders placed through the Service.

We are committed to processing and delivering Orders as efficiently as reasonably possible while ensuring that Goods are appropriately prepared for delivery.

By placing an Order through the Service, You acknowledge and agree to the terms and conditions set out in this Shipping Policy.

This Shipping Policy should be read together with Our Terms & Conditions and Return, Refund and Exchange Policy.

The Company reserves the right to update or modify this Shipping Policy from time to time. Any updated version will be published on the Service and will apply to Orders placed after the updated policy becomes effective, subject to applicable law.

2. Shipping Coverage

The Company currently provides shipping within Malaysia only.

We deliver Orders to eligible delivery addresses located within Malaysia, subject to courier service availability and any applicable delivery restrictions.

At this time, We do not provide international shipping.

We do not accept or fulfil Orders requiring delivery to destinations outside Malaysia.

If You attempt to place an Order for an international delivery address, the Order may not be processed or may be cancelled where the Company is unable to provide delivery to that location.

3. Domestic Shipping Within Malaysia

All eligible Orders placed through the Service are shipped within Malaysia.

Our domestic shipping service may cover delivery to residential addresses, commercial addresses, offices, and other eligible locations depending on courier availability.

Delivery coverage may vary depending on the location and accessibility of the Delivery Address.

Certain remote, rural, restricted, or difficult-to-access locations may experience longer delivery times or may be subject to courier restrictions.

Where a particular location cannot be serviced, the Company may contact You to discuss an alternative delivery arrangement or an appropriate resolution.

4. Free Shipping

The Company currently provides free shipping within Malaysia.

You will not be charged a separate shipping or delivery fee for eligible Orders placed through the Service and delivered within Malaysia.

The shipping cost displayed during checkout, where applicable, may therefore be shown as RM0.00 or otherwise identified as free shipping.

Free shipping applies only to eligible domestic deliveries within Malaysia.

Free shipping does not mean that international delivery is available. The Company does not currently provide international shipping services.

5. Delivery Timeframe

The Company’s standard delivery timeframe is within 7 days.

The estimated delivery period begins after the Order has been successfully processed and prepared for shipment.

The 7-day delivery timeframe is an estimated standard delivery period and may vary depending on circumstances including:

Order volume;
Product availability;
Delivery location;
Courier operating schedules;
Weekends;
Public holidays;
Weather conditions;
Traffic conditions;
Operational disruptions;
Remote delivery locations; and
Other circumstances outside the Company’s reasonable control.

We will make reasonable efforts to ensure that Orders are delivered within the stated timeframe.

However, the Company does not guarantee that every Order will arrive within exactly 7 days where delays are caused by circumstances outside Our reasonable control.

6. No Overnight Delivery

The Company does not provide overnight delivery.

Orders placed through the Service will be processed and shipped using Our standard delivery arrangements.

You should not place an Order with the expectation that it will arrive overnight or on the same day.

We are unable to guarantee next-day, overnight, same-day, express, or other expedited delivery services unless the Company expressly offers such a service on the Service.

If You require an urgent delivery, You may contact the Company before placing an Order to determine whether any alternative arrangement is available.

Any special delivery arrangement will be subject to availability and confirmation by the Company.

7. Order Processing

Orders will generally be processed after the Company has successfully received and confirmed the Order and payment, where applicable.

Processing may include:

Reviewing the Order;
Confirming product availability;
Verifying the Order information;
Preparing the Goods;
Packaging the Goods; and
Arranging collection or shipment through the applicable delivery provider.

Orders may not be processed immediately after they are submitted.

Processing times may vary depending on Order volume, product availability, weekends, public holidays, and other operational circumstances.

If there is an issue that prevents the Company from processing Your Order, We may contact You using the contact information provided during checkout.

8. Order Confirmation

After successfully placing an Order, You may receive an Order confirmation through the contact details provided by You.

The Order confirmation may include information such as:

Order number;
Products purchased;
Quantity;
Order amount;
Delivery information; and
Other relevant Order details.

You are responsible for reviewing Your Order confirmation and ensuring that the information is correct.

If You identify an incorrect Delivery Address or other important information, You should contact Us as soon as possible.

The Company cannot guarantee that changes can be made after an Order has been processed or dispatched.

9. Delivery Address

You must provide a complete and accurate Delivery Address when placing Your Order.

The Delivery Address should include all information reasonably required by the courier to complete delivery, including where applicable:

Full name;
House or unit number;
Building name;
Street name;
Area;
Postcode;
City;
State; and
Contact telephone number.

The Company is not responsible for delays, failed deliveries, additional delivery attempts, or other problems caused by incorrect, incomplete, or inaccurate delivery information provided by You, subject to applicable law.

If the courier is unable to complete delivery because the address provided is incorrect or incomplete, additional arrangements may be required.

10. Contact Information for Delivery

You should provide a valid telephone number and other required contact details when placing Your Order.

The courier or delivery provider may contact You to arrange delivery, confirm the location, or resolve delivery-related issues.

You are responsible for ensuring that the contact details provided remain accessible during the delivery period.

Failure to respond to delivery-related communications may result in delays or unsuccessful delivery attempts.

11. Delivery Attempts

The delivery provider may make reasonable attempts to deliver the Order to the Delivery Address.

If You are unavailable when delivery is attempted, the courier may contact You or make another delivery attempt depending on the courier’s procedures.

The Company does not control the individual delivery procedures of third-party courier providers.

If a courier requires You to collect the parcel from a designated location after an unsuccessful delivery attempt, You may be required to follow the courier’s collection instructions.

12. Delayed Deliveries

Although We aim to deliver Orders within 7 days, delays may occasionally occur.

Delivery delays may be caused by circumstances including:

High Order volumes;
Courier delays;
Public holidays;
Weekends;
Severe weather;
Flooding;
Traffic conditions;
Natural disasters;
Operational disruptions;
Incorrect or incomplete Delivery Addresses;
Failed delivery attempts;
Remote or restricted locations;
Transportation disruptions;
Technical problems;
Government restrictions; or
Other circumstances outside the Company’s reasonable control.

If Your Order is significantly delayed, You may contact Us using the contact details provided below.

Where appropriate, We will make reasonable efforts to assist You in obtaining an update regarding the delivery status.

13. Courier Delays

The Company may use third-party courier or logistics providers to deliver Orders.

Once an Order has been handed over to the relevant delivery provider, certain aspects of the delivery process are outside the Company’s direct control.

The Company will make reasonable efforts to work with the relevant delivery provider when a delivery issue is reported.

However, We cannot guarantee the performance, delivery schedule, route, or operational procedures of any third-party courier.

14. Tracking Information

Where tracking information is available, You may receive a tracking number or delivery reference.

Tracking information may be provided through email, SMS, the Service, or another communication method.

Tracking information is generally provided by the applicable delivery provider.

The Company is not responsible for delays in tracking updates caused by the courier’s systems.

There may be periods during transportation where tracking information is not updated immediately.

If tracking information indicates that a parcel has been delivered but You have not received it, You should contact Us as soon as reasonably possible so that We can assist with the matter.

15. Damaged Packages

You should inspect the external condition of the package when it is delivered, where reasonably possible.

If the package appears visibly damaged, opened, wet, crushed, or otherwise compromised, You should document the condition by taking photographs or videos before opening the package where possible.

If the Goods inside the package are damaged, You should contact the Company promptly.

When reporting damaged Goods, You may be asked to provide:

Order number;
Photographs of the package;
Photographs of the Goods;
Photographs of shipping labels;
A description of the damage; and
Other information reasonably required to assess the issue.

Any claim relating to damaged Goods will be reviewed in accordance with Our Return, Refund and Exchange Policy and applicable law.

16. Missing or Incorrect Items

If You receive an Order containing missing or incorrect Goods, You should contact Us as soon as reasonably possible.

Please provide Your Order number and details of the issue.

We may request photographs, videos, packaging information, or other supporting evidence.

The Company will investigate the matter and, where appropriate, arrange a suitable resolution in accordance with Our Return, Refund and Exchange Policy and applicable law.

17. Spoiled or Defective Goods

If You receive Goods that appear spoiled, defective, contaminated, damaged, or otherwise unsuitable for use, You should stop using the affected Goods and contact the Company promptly.

For pet food and pet treats, You should not provide a product to Your pet if the product appears to be unsafe, spoiled, contaminated, or otherwise unsuitable.

You may be asked to provide photographs or other evidence to assist the Company in investigating the issue.

Any applicable refund, replacement, or other remedy will be handled in accordance with Our Return, Refund and Exchange Policy and applicable law.

18. Pet Food and Pet Treat Delivery

Because the Company’s Goods include dog food and pet treats, appropriate handling and storage after delivery are important.

Upon receiving Your Order, You should check the product packaging and any applicable storage instructions.

Goods should be stored according to the manufacturer’s instructions.

Where applicable, You should keep food and treats in a suitable environment away from excessive heat, moisture, contamination, pests, or other conditions that could affect product quality.

The Company is not responsible for deterioration caused by improper storage or handling after successful delivery where such deterioration is not attributable to the Company.

19. Delivery to Remote Areas

Delivery availability and delivery times may vary for remote, rural, or difficult-to-access areas within Malaysia.

Some locations may require additional time for delivery due to courier routes, transportation arrangements, geographical conditions, or limited delivery frequency.

Where applicable, the estimated 7-day delivery timeframe may be extended due to circumstances associated with the Delivery Address.

If the courier is unable to deliver to a particular location, the Company may contact You to discuss the available options.

20. Public Holidays and Weekends

Public holidays and weekends may affect Order processing and delivery schedules.

Orders placed immediately before, during, or around public holidays may require additional processing or delivery time.

Courier operating hours and schedules may also vary during festive periods and public holidays.

You should take these circumstances into consideration when placing an Order.

21. Peak Periods

During periods of unusually high demand, including major sales campaigns, festive seasons, promotional periods, or other peak periods, Orders may take longer than usual to process or deliver.

The Company will make reasonable efforts to process Orders as efficiently as possible during such periods.

Any delivery timeframe provided during peak periods should be treated as an estimate unless expressly stated otherwise.

22. Incorrect Delivery Information

If You provide an incorrect or incomplete Delivery Address and the Order cannot be delivered as a result, the Company may contact You to obtain the correct information.

Any additional arrangements required due to incorrect information may be subject to the policies of the applicable courier provider.

The Company reserves the right to recover reasonable additional costs arising directly from an incorrect Delivery Address where permitted by applicable law.

23. Failed Delivery

A delivery may be considered unsuccessful if:

The recipient is unavailable;
The address cannot be located;
The address is incomplete or incorrect;
The courier cannot access the delivery location;
The recipient refuses delivery;
The courier cannot contact the recipient; or
Other circumstances prevent successful delivery.

Where a delivery fails, the courier may attempt redelivery or return the parcel according to its procedures.

If the Goods are returned to the Company, We may contact You regarding the available options.

24. Refused Deliveries

If You refuse to accept a delivery without a valid reason, the parcel may be returned to the Company or handled according to the courier’s procedures.

Any refund or replacement request arising from a refused delivery will be assessed in accordance with Our Return, Refund and Exchange Policy and applicable law.

The Company reserves the right to deduct reasonable costs incurred as a result of an unauthorised or avoidable refused delivery where legally permitted.

25. No International Shipping

The Company currently does not ship internationally.

We only accept Orders for delivery within Malaysia.

We do not currently deliver to:

Singapore;
Indonesia;
Thailand;
Brunei;
Vietnam;
The Philippines;
Other ASEAN countries;
Other Asian countries; or
Any destination outside Malaysia.

International customers should not place Orders requiring delivery outside Malaysia.

The Company reserves the right to cancel Orders where the Delivery Address is located outside Malaysia.

26. No Overnight or Express Shipping

The Company does not currently provide overnight, same-day, next-day, express, or other expedited delivery services as a standard shipping option.

All Orders are processed using Our standard domestic shipping arrangements.

You should allow sufficient time for processing and delivery when placing an Order.

Requests for expedited delivery cannot be guaranteed.

27. Free Shipping Restrictions

Free shipping is available for eligible domestic Orders delivered within Malaysia.

Free shipping does not apply to any delivery arrangement that is outside the Company’s standard shipping service.

If You request a special delivery arrangement that incurs additional costs, the Company may inform You of the applicable charges before proceeding, where such an arrangement is available.

28. Changes to Delivery Information

If You need to change Your Delivery Address after placing an Order, contact the Company as soon as possible.

We will make reasonable efforts to accommodate changes before the Order is dispatched.

However, once the Order has been processed, packed, handed over to the courier, or dispatched, We may be unable to change the Delivery Address.

Any change requested after dispatch may be subject to the courier’s procedures and may not be possible.

29. Cancellation Due to Shipping Issues

The Company may cancel an Order where We reasonably determine that delivery cannot be completed to the provided Delivery Address.

This may occur where:

The address is outside Malaysia;
The address is outside available courier coverage;
The Goods cannot be safely delivered;
The delivery provider is unable to service the location;
The information provided is insufficient; or
Other circumstances prevent reasonable fulfilment of the Order.

Where an Order is cancelled after payment has been received, any applicable refund will be handled in accordance with Our Return, Refund and Exchange Policy and applicable law.

30. Risk During Delivery

The Company will take reasonable care when preparing Goods for delivery.

Once Goods have been handed over to the relevant delivery provider, transportation is carried out through the applicable delivery service.

The Company will make reasonable efforts to assist with delivery-related issues and claims.

Nothing in this Shipping Policy is intended to exclude or limit any rights or remedies available to You under applicable Malaysian law.

31. Force Majeure

The Company shall not be responsible for delays or failures in delivery caused by circumstances beyond Our reasonable control.

Such circumstances may include:

Floods;
Fire;
Severe weather;
Natural disasters;
Pandemics or epidemics;
War;
Civil unrest;
Government restrictions;
Strikes;
Labour disputes;
Transportation disruptions;
Road closures;
Courier disruptions;
Power failures;
Internet or telecommunications failures;
Supplier disruptions; or
Other events beyond the Company’s reasonable control.

Where such circumstances occur, We will make reasonable efforts to resume normal delivery arrangements as soon as reasonably practicable.

32. Delivery Complaints

If You experience a delivery issue, please contact Us with the following information where applicable:

Your full name;
Order number;
Delivery address;
Contact number;
Description of the issue;
Tracking number, if available; and
Supporting photographs or other evidence.

Providing complete information may help Us investigate and resolve the issue more efficiently.

33. Contact Us

If You have any questions regarding Our Shipping Policy, delivery timeframe, Order status, shipping coverage, or delivery arrangements, You may contact Us using the following details:

MK STAR 80 SDN BHD

Address:
17B, LINTANG ANGSANA,
BANDAR BARU AIR ITAM,
11500 AYER ITAM,
PULAU PINANG, MALAYSIA

Email: mkstar_80@outlook.com

Contact Number: +60 11-7220 7404

Website: https://mkstar80.online/

We will make reasonable efforts to respond to shipping-related enquiries as soon as reasonably practicable.

34. Governing Law

This Shipping Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute relating to shipping, delivery, Orders, or this Shipping Policy shall first be addressed through good-faith communication between You and the Company.

Where a dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the courts of Malaysia, subject to any mandatory rights or remedies available to You under applicable Malaysian law.

Nothing in this Shipping Policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under Malaysian law.

35. Acceptance of This Shipping Policy

By placing an Order through the Service, You acknowledge that You have read, understood, and agreed to this Shipping Policy.

You acknowledge that:

Shipping is currently available within Malaysia only;
No international shipping is available;
Standard shipping is free for eligible domestic Orders;
The standard delivery timeframe is within 7 days;
Overnight delivery is not available;
Same-day or expedited delivery is not guaranteed; and
Delivery times may be affected by circumstances outside the Company’s reasonable control.

This Shipping Policy should be read together with the Company’s Terms & Conditions and Return, Refund and Exchange Policy.

MK STAR 80 SDN BHD reserves the right to update this Shipping Policy from time to time. The latest version published on the Service shall apply to Orders placed after the updated policy takes effect, subject to applicable law.