Terms & Conditions

Definitions

For the purposes of this Disclaimer:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to MK STAR 80 SDN BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to MK STAR 80 SDN BHD, accessible from https://mkstar80.online/.
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
“Website” refers to the Service operated by the Company and accessible through the Service.
“Account” means any account that You may create on the Service for the purpose of accessing certain features or purchasing Goods.
“Terms” means these Terms & Conditions, together with any policies, notices, guidelines, or additional terms made available by the Company through the Service.

By accessing, browsing, registering with, or purchasing Goods through the Service, You acknowledge that You have read, understood, and agreed to be bound by these Terms. If You do not agree with any part of these Terms, You should not use the Service or place an Order.

1. General Terms

These Terms & Conditions govern Your access to and use of the Service and Your purchase of Goods from the Company.

The Company operates an online business offering dog food and pet treats. The Goods displayed on the Service are subject to availability and may be changed, updated, discontinued, or removed at any time without prior notice.

The Company reserves the right to update, modify, replace, or amend these Terms at any time. Any changes will become effective when published on the Service unless otherwise stated.

Your continued use of the Service after changes have been published constitutes Your acceptance of the revised Terms.

You are responsible for reviewing these Terms periodically to remain informed of any changes.

2. Eligibility

By using the Service, You represent and warrant that:

You are legally capable of entering into a binding agreement;
The information You provide to the Company is accurate, complete, and current;
You will use the Service only for lawful purposes;
You will comply with all applicable laws and regulations; and
You will not use the Service in any manner that may damage, disable, overburden, or impair the Service.

If You are purchasing Goods on behalf of a company, organisation, or other legal entity, You represent that You have the authority to bind that entity to these Terms.

3. Website Use

You may use the Service only for legitimate purposes and in accordance with these Terms.

You agree not to:

Use the Service for any unlawful or fraudulent purpose;
Attempt to gain unauthorised access to the Service, its servers, databases, or related systems;
Interfere with or disrupt the operation or security of the Service;
Introduce viruses, malware, malicious code, or other harmful material;
Copy, reproduce, modify, distribute, sell, or commercially exploit any part of the Service without Our prior written permission;
Use automated systems, bots, crawlers, or scraping tools to collect information from the Service without permission;
Impersonate another person or entity;
Submit false, misleading, or fraudulent information;
Use another person’s account or payment information without authorisation; or
Engage in any activity that may negatively affect the Company, the Service, or other customers.

The Company reserves the right to restrict or terminate access to the Service if We reasonably believe that You have violated these Terms.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, specifications, images, prices, availability, and other information displayed on the Service are accurate and up to date.

However, minor variations may occur.

Product images are provided for illustration purposes. Actual packaging, labels, colours, designs, sizes, or appearance may differ from images displayed on the Service due to manufacturer updates, packaging changes, photography, screen settings, or other circumstances beyond Our control.

The Company does not guarantee that every product description, image, specification, or other information on the Service will always be completely accurate, current, or error-free.

If a material error is identified, We reserve the right to correct the information and, where appropriate, contact affected customers.

5. Pet Food and Pet Treats

The Goods offered through the Service are intended for pets, including dogs, and should be used according to the instructions, recommendations, and information provided on the relevant product packaging or label.

You are responsible for determining whether a particular product is suitable for Your pet.

Before purchasing or giving any Goods to Your pet, You should consider factors including:

Your pet’s age;
Breed and size;
Dietary requirements;
Known allergies or sensitivities;
Existing dietary restrictions;
Feeding requirements; and
Any instructions provided by a veterinarian or animal health professional.

You should follow the manufacturer’s feeding instructions and recommended serving sizes where applicable.

If Your pet experiences an unusual reaction after consuming a product, discontinue use and seek appropriate veterinary advice.

The Company does not provide veterinary, nutritional, or medical advice through the Service. Product information provided on the Website should not be treated as a substitute for professional veterinary advice.

6. Product Availability

All Goods are subject to availability.

The Company reserves the right to:

Limit the quantity of Goods available for purchase;
Refuse or cancel an Order;
Discontinue any Goods;
Change product specifications;
Change product prices;
Correct product information; or
Restrict sales to certain customers or locations.

If an Order is placed for a product that subsequently becomes unavailable, We may contact You regarding the Order and provide an appropriate resolution, which may include cancellation of the affected item and refund of any amount paid for that item.

7. Prices

All prices displayed on the Service are stated in the applicable currency shown on the Website.

The Company reserves the right to change prices at any time without prior notice.

Any price change will not affect an Order that has already been accepted by the Company, except where the Order was affected by an obvious pricing or technical error.

While We make reasonable efforts to ensure pricing information is accurate, errors may occasionally occur.

If a product has been listed at an obviously incorrect price due to a typographical, technical, system, or other error, the Company reserves the right to cancel the affected Order and refund any payment received.

Unless expressly stated otherwise, any applicable delivery charges, taxes, fees, or other charges will be displayed during the checkout process or otherwise communicated to You.

8. Orders

By placing an Order through the Service, You are making an offer to purchase the selected Goods in accordance with these Terms.

You must ensure that all Order information is accurate before completing the purchase, including:

Your name;
Contact details;
Delivery address;
Product selection;
Quantity;
Payment information; and
Any other information requested during checkout.

Once an Order has been submitted, You may receive an Order confirmation or acknowledgement.

Receipt of an Order confirmation does not necessarily mean that the Company has accepted the Order. The Company reserves the right to accept or reject an Order at its discretion, subject to applicable law.

An Order may be cancelled or rejected where:

The Goods are unavailable;
There is an error in the product description or price;
There is an error in the Order;
Payment cannot be verified or completed;
There is suspected fraudulent activity;
The delivery information is incomplete or incorrect;
The Order cannot reasonably be fulfilled; or
The Company is otherwise unable to fulfil the Order.

If We cancel an Order after payment has been received, We will arrange an appropriate refund of the amount paid for the cancelled portion, subject to applicable law and the Company’s applicable refund policy.

9. Order Confirmation

You should carefully review Your Order confirmation after placing an Order.

If You notice an error in Your Order, You should contact the Company as soon as possible.

The Company cannot guarantee that changes or cancellations can be made after an Order has been processed, packed, dispatched, or otherwise fulfilled.

The Company will make reasonable efforts to assist with any requested changes, but acceptance of such requests is not guaranteed.

10. Payment

Payment must be made using the payment methods made available through the Service.

You represent that You are authorised to use the payment method provided for an Order.

The Company may use third-party payment service providers to process transactions. Your use of such payment services may also be subject to the terms and conditions and privacy policies of the relevant payment provider.

The Company does not knowingly retain full payment card details unless required and lawfully permitted for the relevant transaction and payment processing purposes.

An Order may not be processed until payment has been successfully authorised or received.

If a payment is reversed, declined, disputed, or otherwise not successfully completed, the Company reserves the right to cancel or suspend the relevant Order.

11. Delivery

The Company will arrange delivery of accepted Orders to the delivery address provided by You during checkout.

You are responsible for ensuring that the delivery information provided is complete and accurate.

The Company shall not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccessible delivery information provided by You.

Delivery times displayed or communicated by the Company are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances including courier delays, public holidays, severe weather, traffic conditions, operational disruptions, peak periods, natural disasters, or other circumstances beyond the Company’s reasonable control.

You should inspect the package upon delivery where reasonably possible.

If a package appears visibly damaged, You should document the condition and contact the Company as soon as reasonably possible.

12. Delivery Risk

The Company will take reasonable steps to ensure that Goods are appropriately prepared for delivery.

Risk relating to the Goods may pass to You upon delivery of the Goods to the delivery address provided in the Order, subject to applicable law.

You should ensure that someone is available to receive the delivery where required.

If You provide instructions for the courier to leave the Goods at a particular location, You acknowledge that this may affect the Company’s ability to verify the condition of the Goods upon delivery.

Nothing in these Terms is intended to exclude or limit any rights You may have under applicable Malaysian law.

13. Inspection of Goods

Upon receiving Your Order, You should inspect the Goods as soon as reasonably practicable.

If You believe that the Goods are:

Incorrect;
Damaged;
Defective;
Spoiled;
Expired;
Missing from the Order; or
Materially different from the description provided,

You should contact the Company promptly and provide relevant details and supporting evidence where available.

Supporting evidence may include photographs, videos, packaging information, Order details, or other information reasonably requested by the Company.

The Company will review reported issues in accordance with its Return, Refund and Exchange Policy and applicable law.

14. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to the Company’s applicable Return, Refund and Exchange Policy, which forms part of these Terms.

Unless otherwise required by applicable law or expressly stated in the Company’s policy, Goods may not be returned, exchanged, or refunded simply because You have changed Your mind.

Where a return, refund, or exchange is approved, You may be required to provide information or evidence necessary for the Company to assess the request.

The Company reserves the right to reject a return, refund, or exchange request where the relevant conditions under the applicable policy have not been met, subject always to Your rights under applicable law.

15. Perishable and Consumable Goods

Certain Goods may be consumable or have a limited shelf life.

For food and pet treat products, You are responsible for storing and handling the Goods appropriately after delivery.

You should follow the storage instructions provided on the product packaging.

The Company is not responsible for deterioration, contamination, spoilage, or damage resulting from improper storage, handling, exposure to unsuitable temperatures, moisture, pests, or other conditions after delivery where such circumstances are not attributable to the Company.

You should not use or provide to Your pet any product that appears spoiled, contaminated, damaged, or otherwise unsafe.

16. Promotions and Discounts

The Company may offer promotional campaigns, discounts, vouchers, special prices, bundles, or other promotional offers from time to time.

Unless otherwise stated:

Promotions are subject to their specific terms and conditions;
Promotions may be available for a limited period;
Promotional offers may not be combined;
Promotional items may be subject to availability;
The Company may impose purchase limits;
The Company may correct obvious promotional errors; and
The Company may withdraw or modify a promotion where reasonably necessary.

Any promotional terms displayed at the time of purchase will apply to the relevant promotion.

17. Intellectual Property

All content available on the Service, including but not limited to:

Text;
Product descriptions;
Logos;
Trademarks;
Graphics;
Photographs;
Images;
Icons;
Page layouts;
Website designs;
Videos;
Software;
Website functionality; and
Other materials,

is owned by, licensed to, or otherwise lawfully used by the Company unless otherwise stated.

Such content is protected by applicable intellectual property laws.

You may access and use the content for personal and lawful purposes in connection with using the Service.

You must not reproduce, distribute, modify, publish, transmit, sell, license, create derivative works from, or commercially exploit any Website content without Our prior written permission, except where permitted by applicable law.

18. User Accounts

Certain features of the Service may require You to create an Account.

You are responsible for maintaining the confidentiality of Your Account credentials and for all activities carried out through Your Account.

You agree to:

Provide accurate information;
Keep Your information updated;
Maintain the confidentiality of Your login details;
Notify the Company if You suspect unauthorised access; and
Log out of Your Account where appropriate.

The Company shall not be responsible for losses resulting from Your failure to protect Your Account credentials, except to the extent caused by the Company’s negligence or where otherwise required by law.

The Company reserves the right to suspend or terminate Accounts that violate these Terms or are suspected of being used fraudulently or unlawfully.

19. Privacy

Your use of the Service may involve the collection and processing of personal information.

The Company will handle personal information in accordance with its applicable Privacy Policy and applicable Malaysian data protection laws.

By using the Service, You acknowledge that You have read and understood the Company’s Privacy Policy.

You should review the Privacy Policy for information regarding how personal information may be collected, used, stored, disclosed, and protected.

20. Third-Party Services

The Service may contain links to or integrate with third-party websites, payment providers, delivery providers, social media platforms, plugins, applications, or other services.

The Company does not control third-party services and is not responsible for their availability, content, security, privacy practices, policies, or performance.

Your use of third-party services may be subject to separate terms and conditions imposed by the relevant third party.

Any link to a third-party website is provided for convenience and does not necessarily constitute an endorsement or recommendation by the Company.

21. Disclaimer

The Service and its content are provided on an “as available” and “as reasonably provided” basis, subject to applicable law.

The Company makes reasonable efforts to maintain the Service and provide accurate information but does not warrant that:

The Service will always be available;
The Service will operate without interruption;
The Service will be completely error-free;
The information displayed will always be complete or current;
Defects will always be corrected immediately; or
The Service will be free from viruses or other harmful components.

Nothing in these Terms excludes any representation, warranty, guarantee, or consumer right that cannot lawfully be excluded under applicable law.

22. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from Your use of the Service or purchase or use of Goods.

This may include, where legally permissible, loss of profits, loss of business, loss of data, loss of opportunity, or other indirect losses.

The Company shall not be liable for loss or damage caused by circumstances outside its reasonable control, including third-party delivery delays, payment service interruptions, telecommunications failures, system outages, natural disasters, government actions, or other force majeure events.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

23. Force Majeure

The Company shall not be responsible for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include, without limitation:

Natural disasters;
Floods;
Fire;
Severe weather;
Epidemics or pandemics;
War;
Civil unrest;
Government restrictions;
Strikes;
Labour disputes;
Transportation disruptions;
Internet or telecommunications failures;
Power outages;
Cybersecurity incidents;
Supplier disruptions;
Courier disruptions; or
Other events beyond the Company’s reasonable control.

Where such circumstances occur, the Company will take reasonable steps to minimise the impact where practicable.

24. Indemnification

To the extent permitted by law, You agree to indemnify and hold harmless the Company, its directors, officers, employees, representatives, agents, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

Your breach of these Terms;
Your misuse of the Service;
Your violation of applicable laws or regulations;
Your fraudulent or unauthorised use of the Service;
Information submitted by You that is false or misleading; or
Your infringement of the rights of any third party.

This indemnification obligation shall not apply to the extent that the relevant loss or liability was caused by the Company’s own negligence, wilful misconduct, or other circumstances for which the Company is legally responsible.

25. Termination

The Company may suspend, restrict, or terminate Your access to the Service at any time where reasonably necessary, including if:

You breach these Terms;
You engage in fraudulent or unlawful activity;
Your use of the Service creates a security risk;
Your use of the Service may harm the Company or another user; or
Termination is required by law.

Upon termination, provisions that by their nature should continue to apply will remain in effect, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution.

26. Changes to the Service

The Company reserves the right to modify, suspend, discontinue, or update any part of the Service at any time.

This may include changes to:

Product listings;
Prices;
Features;
Website design;
Content;
Ordering processes;
Payment methods; or
Availability of particular services.

The Company shall not be liable for any modification, suspension, or discontinuation of the Service, subject to applicable law.

27. Errors and Corrections

The Service may occasionally contain typographical errors, inaccuracies, omissions, technical errors, pricing errors, or outdated information.

The Company reserves the right to correct errors, update information, and change or cancel Orders affected by such errors where reasonably necessary and legally permitted.

If an error materially affects an Order that You have already placed, the Company may contact You before proceeding.

28. Feedback and Communications

If You provide feedback, suggestions, comments, reviews, or other information concerning the Service or Goods, You agree that the Company may use such feedback for business and improvement purposes, subject to applicable law and the Company’s Privacy Policy.

The Company may contact You regarding Your Orders, payments, delivery, returns, refunds, customer service enquiries, or other matters relating to Your use of the Service.

29. Reviews and User-Generated Content

Where the Service allows You to submit product reviews, comments, photographs, or other content, You must ensure that such content is truthful, lawful, and not misleading.

You must not submit content that:

Is fraudulent or deceptive;
Contains offensive, abusive, threatening, or defamatory material;
Infringes another person’s intellectual property or privacy rights;
Contains malicious software;
Promotes unlawful activity; or
Violates applicable laws.

The Company reserves the right to remove or refuse content that violates these requirements.

30. No Unauthorised Resale

Unless expressly authorised by the Company, Goods purchased through the Service are intended for personal or ordinary consumer use.

The Company reserves the right to restrict Orders where it reasonably believes that Goods are being purchased for unauthorised resale, commercial distribution, fraudulent purposes, or in violation of promotional restrictions.

31. Notices

Any notices to the Company relating to the Service or these Terms should be directed to:

MK STAR 80 SDN BHD
17B, LINTANG ANGSANA,
BANDAR BARU AIR ITAM,
11500 AYER ITAM,
PULAU PINANG, MALAYSIA

Email: mkstar_80@outlook.com
Contact Number: +60 11-7220 7404
Website: https://mkstar80.online/

The Company may provide notices to You through the Website, email, or other contact details provided by You.

32. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be modified or removed to the minimum extent necessary.

The remaining provisions of these Terms shall continue to remain in full force and effect.

33. Waiver

Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.

Any waiver must be expressly made by the Company and shall not automatically apply to any subsequent breach.

34. Entire Agreement

These Terms, together with the Company’s applicable Privacy Policy, Shipping Policy, Return, Refund and Exchange Policy, and any other policies expressly incorporated into the Service, constitute the entire agreement between You and the Company regarding Your use of the Service and purchase of Goods.

They supersede any previous discussions, representations, or understandings relating to the same subject matter, except where otherwise required by applicable law.

35. Assignment

You may not transfer, assign, or otherwise dispose of Your rights or obligations under these Terms without the Company’s prior written consent.

The Company may assign or transfer its rights and obligations under these Terms where reasonably necessary for business purposes, including in connection with a restructuring, merger, acquisition, sale of assets, or transfer of business, subject to applicable law.

36. Governing Law

These Terms and Your use of the Service shall be governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any Order shall, where possible, first be addressed through good-faith communication between You and the Company.

Where a dispute cannot be resolved through such communication, it shall be subject to the jurisdiction of the courts of Malaysia, subject to any mandatory rights, remedies, or dispute resolution mechanisms available to You under applicable Malaysian law.

Nothing in this section is intended to prevent a consumer from exercising any mandatory statutory rights or remedies available under Malaysian law.

37. Compliance with Applicable Laws

You agree to comply with all applicable laws and regulations when accessing the Service and purchasing or using the Goods.

The Company will operate the Service in accordance with applicable Malaysian laws and regulations to the extent applicable to its business and operations.

Nothing in these Terms is intended to exclude, restrict, or override any statutory rights or protections that cannot legally be excluded or restricted.

38. Consumer Rights

Nothing contained in these Terms is intended to limit or exclude any rights You may have under applicable consumer protection laws in Malaysia.

Where any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision shall prevail to the extent of the conflict.

39. Contact Us

If You have any questions, concerns, complaints, or requests regarding these Terms & Conditions, Your Order, the Goods, or the Service, You may contact Us using the following details:

MK STAR 80 SDN BHD

Address:
17B, LINTANG ANGSANA,
BANDAR BARU AIR ITAM,
11500 AYER ITAM,
PULAU PINANG, MALAYSIA

Email: mkstar_80@outlook.com

Contact Number: +60 11-7220 7404

Website: https://mkstar80.online/

We will make reasonable efforts to review and respond to enquiries within a reasonable period.

40. Acceptance of These Terms

By accessing, browsing, registering on, or purchasing Goods through the Service, You acknowledge that You have read, understood, and agreed to these Terms & Conditions.

If You do not agree with these Terms, You should discontinue use of the Service.

These Terms should be read together with the Company’s other applicable policies, including the Privacy Policy, Shipping Policy, and Return, Refund and Exchange Policy.

MK STAR 80 SDN BHD reserves the right to update these Terms & Conditions from time to time. The latest version published on the Service shall apply to Your continued use of the Service, subject to applicable law.